Refund and Cancellation Policy

1.Digital services and delivery

embodsi sells digital services only, such as subscriptions and premium features of an online communication service. We do not sell physical goods, so nothing is shipped and there are no returns or exchanges of goods. A Paid Service becomes available in your browser immediately after your payment is confirmed, unless checkout says otherwise. If something you paid for doesn’t appear within a few minutes, contact us at hey@animet.world.

2.Cancelling a subscription

You can cancel a subscription at any time, for any reason:

• use the billing link in your account or in your receipt email, where available; or
• email hey@animet.world from the address you used to subscribe, with the subject line “Cancel subscription.”

Cancellation takes effect at the end of your current billing period. You keep full access to the Paid Service until then, and you will not be charged again. To avoid being charged for the next period, cancel before your renewal date. We confirm every cancellation by email. If you cancel by email, we will process the request within one business day, and any renewal charged after you sent the request will be refunded.

A subscription bought in our iOS app is billed by Apple. Cancel it in your Apple Account’s subscription settings.

Closing your browser, clearing saved data or simply no longer using embodsi does not cancel a subscription.

3.Free trials and promotions

If your subscription starts with a free trial, you will not be charged if you cancel before the trial ends. If you don’t cancel, the subscription converts to a paid subscription at the price shown when you signed up. Discounted or promotional subscriptions renew at the regular price after the promotional period unless you cancel. Refunds are based on the amount you actually paid. Promotional credits and codes cannot be refunded for cash.

4.When we give refunds

Because you can cancel at any time and keep access through the end of the period you paid for, we don’t refund partial billing periods, unused time or unused features, except in the following situations. We will refund you when:

• You were charged twice for the same purchase or billing period. We refund the duplicate charge in full.
• We made a billing error, such as charging the wrong amount, or charging you after you properly cancelled. We refund the amount charged in error.
• A charge wasn’t authorized by you and was reported to us promptly. We refund it and secure the subscription.
• A Paid Service didn’t work. If a defect or outage on our side prevents you from using a Paid Service for an extended period, and we can’t fix it within a reasonable time after you report it, we will give a prorated refund for the affected period or, if you prefer, an equivalent credit.
• We discontinue a Paid Service you have prepaid for, or end your access for a reason other than a violation of our Terms of Service. We refund the unused portion on a prorated basis.
• The law requires it, including the withdrawal rights described in Section 5.

Purchases made in our iOS app are billed by Apple, so refunds of them are Apple’s to give, under Apple’s terms. Request one from Apple at reportaproblem.apple.com. When Apple refunds a purchase, the gems or membership it bought are taken back.

We may also give refunds or credits in other situations at our discretion. Doing so once doesn’t oblige us to do so again. Accounts terminated for violating our Terms of Service are not eligible for refunds, except where the law requires one.

5.EEA, UK and Swiss consumers: right of withdrawal

If you are a consumer in the European Economic Area, the United Kingdom or Switzerland, you have the right to withdraw from a purchase within 14 days, without giving a reason. The 14 days start on the day you enter into the contract. To withdraw, email hey@animet.world before the period ends with a clear statement of your decision. You may use the model withdrawal form below, but you don’t have to.

• Services. If you asked us to start a Paid Service during the withdrawal period and then withdraw, we will refund what you paid, less an amount in proportion to the service already provided before you told us you were withdrawing.
• Digital content supplied immediately. At checkout, you may ask for digital content to be made available immediately, and acknowledge that you lose your right of withdrawal once supply begins. If you do, the right of withdrawal ends when the content is supplied.

We will reimburse you within 14 days of receiving your withdrawal, using the same payment method you used, at no cost to you.

These rights add to the refunds described in Section 4. Other consumer rights that cannot be excluded under the law where you live, such as statutory guarantees, are not affected by this policy.

6.Gems, plots and usage

Gems are delivered to your wallet as soon as your payment is confirmed, so a purchase of gems is complete once they arrive. Gems, sand and the plots, features and usage they pay for have no cash value and are not refunded, except as described in Section 4 or where the law requires. If a purchase of gems is refunded or reversed, the gems it bought are removed from your wallet.

7.How to request a refund

Email hey@animet.world with the subject line “Refund request” and include:

• the email address used for the purchase;
• the date and amount of the charge, or a copy of your receipt;
• the last four digits of the card charged; and
• a short description of the problem.

We aim to reply within two business days. Approved refunds are issued through Stripe to your original payment method. They usually appear within 5 to 10 business days, depending on your bank. We cannot refund to a different card or account. We refund the amount you paid in the currency you were charged. Any currency-conversion or foreign-transaction fees your bank charges are outside our control.

8.Billing disputes and chargebacks

If you don’t recognize a charge, or think it’s wrong, please contact us first at hey@animet.world. Most problems can be fixed quickly, and we’ll refund any charge that was made in error. We ask that you contact us within 60 days of the charge, but this doesn’t limit any rights you have with your bank or card issuer.

If you file a dispute or chargeback with your bank, we will respond through Stripe with information about the transaction, such as the purchase, receipt, terms accepted and use of the Paid Service. We may pause the related Paid Service while the dispute is open. If the dispute is resolved in your favor, nothing more is required of you. If it is resolved in our favor and you still want the Paid Service, you can restore access by paying the outstanding amount. We don’t penalize good-faith disputes, but disputes filed in bad faith, or as part of fraud, may lead to suspension or termination under our Terms of Service.

9.Changes to this policy

We may update this policy from time to time. The version in effect when you made a purchase applies to that purchase, unless a later version is more favorable to you. For an active subscription, material changes apply from your next renewal after we notify you.