Contact

Contact and support

We’re here to help with support, billing, safety, privacy and legal questions about embodsi.

About embodsi

embodsi is an online communication service. You design a lifelike 3D avatar, then meet friends and other people in nine connected virtual worlds. There, you can walk around together, talk by voice, appear on camera, send messages, use emotes and watch videos on shared screens, all in your web browser, with nothing to install.

The avatar studio and shared worlds are free to use. We offer only digital services, such as subscriptions and premium features, and never physical goods. Every paid service is described, with its price, before you buy, and is delivered online as soon as your payment is confirmed. Payments are processed securely by Stripe, or by Apple for purchases made in our iOS app, which Apple cancels and refunds.

How to reach us

Email hey@animet.world for every kind of request. We aim to reply within two business days. Write the subject line below so your message reaches the right person quickly.

Help and billing

Questions about using embodsi, purchases, receipts, cancellations and refunds. Include the email address used for any purchase. Subject: Support, Cancel subscription or Refund request.

Safety reports

Report a person who breaks our rules with Report on their card in the world, or email us about a person, room or content. Include the room link, display name, time and what happened. Subject: Safety report. In an emergency, contact local emergency services.

Privacy requests

Ask to access, correct or delete your information, or ask about our Privacy Policy. Subject: Privacy request.

Legal and copyright

Legal notices, DMCA notices and arbitration opt-outs, as described in our Terms of Service. Subject: Legal notice or Copyright notice.

See our Refund and Cancellation Policy for how cancellations, refunds and billing disputes work.